How we use cookies and cookie-like technologies

Last reviewed: 30.07.21

At Nutricia we want to be open and transparent in the way we use cookies and what this means for you. Some of the cookies we use are essential for the functionality of our website but there are also cookies that you can opt out of or block.

We strive to provide you with sufficient information on the cookies we use so you can make an informed choice on the information you share with us.

If you have any further questions or comments, feel free to contact us.

What are cookies and pixels?

A cookie is a small file saved on your computer or mobile device. It has a unique ID assigned to your device and enables the website to remember your actions and preferences (such as location, language, font size and other display preferences) over a period of time. That way, you don't have to keep re-entering the information whenever you come back to the website or browse from one page to another. Cookies can also help customize your browsing experience.

Not all cookies contain personal information but where they do, we will treat this information as personal data in accordance with our Privacy policy.

We also treat cookie information as personal data where it is associated with your C&G baby club membership or other contact information.

The emails we send contain ‘web beacons’ or ‘tracking pixels’: these are one-pixel image files that link to our website, allowing us to see if you have opened the email. This information is associated with your e-mail address and linked with your ID.

With this information, we can provide you with the newsletter tailored to your interests. We will also record which email links you click on and match this data with actions you have taken on our website.

Types of cookies

There are two broad categories of cookies: persistent cookies and session cookies. Persistent cookies remain on your device until deleted manually or automatically. Session cookies remain on your device until you close your browser and are thereby automatically deleted.

Why do we use cookies?

Generally speaking, there are a few reasons why we may use cookies:

1. Cookies that are strictly necessary for the website to function and to enable you to make use of the services we provide;
2. Cookies that collect data related to the use of our website and the performance of it. We use this information to improve our online products and services;
3. Cookies that we use to personalise and optimize your experience on our website. These cookies store information on your choices such as text size, language and screen resolution; and
4. Cookies that are placed by third parties for targeting or advanced services (such as social media cookies) or for advertising purposes.

Your preferences

Changing your cookie preferences

It’s possible to restrict or block cookies or even delete cookies that have already been placed on your device. If you do so, you may not be able to access certain parts of our website and we may think that you have never visited us before and will therefore show you the Cookie Notice again and ask for your consent in placing cookies.

You can also restrict or block cookies by changing your browser’s settings. Check the specific information in your browser’s help section to find out how to manage your cookie settings.

Turning off email tracking pixels

You can only block email tracking pixels by blocking image downloads in your email client, however if you do this your emails might not display correctly, or you may not be able use the links within them.

If you wish to opt-out completely, you can do this by unsubscribing from our email programme using the link in all our emails, or updating your preferences on the website.

How to contact us

If you have any further questions or comments, feel free to contact us via our contact page here.

Please see below for further information on the types of cookies we use.

Strictly necessary cookies 

These are cookies that we need to be able to offer you a proper functioning website and which enables you to make use of the services we provide. They are necessary for the website to function and cannot be switched off. They are usually only set in response to actions made by you which amount to a request for services (setting your privacy preferences, logging in, filling in forms, etc.). You can set your browser to block or alert you about these cookies, you will not be able to make sure of our website. but some parts of the site will not work.

List of strictly necessary cookies

 

Purpose	Type of data collected	Cookie name	How long is the cookie stored?	Type of cookie
Shows cookie notice when you visit our website. Does not collect data.	Privacy – Management [1]	TC_OPTOUT	12 months	1st party context. Dropped by Demdex.
Required for you to us the Live Person chat widget.	Live Person [2&3]	LPVID, LPSID-73869490	23 months	1st party context. Dropped by Live Person.
Tracks your interaction with Live Person widget. Doesn't send the data anywhere it is used to translate it for Tag Commander.	Careline Chat Tracking [2&3]	LPVisitorID, LPsessionID	23 months	1st party context. Dropped by Live Person.
A system used to manage and place all cookies on to machine, including your preference to opt out.	Tag Commander [4]	TCPID	12 months	1st party context. Dropped by Tag Commander.
Stores your social login	GIGYA [5]	Ucid, gmid, has Gmid	4 months	1st party context. Dropped by Gigya.
To allow you to share a page of content.	Add this [6]	Ouid, uid, um	13 months	1st party context. Dropped by Add This.
To enable You Tube videos to show on the page.	You Tube [7]

 

Analytics and performance-related cookies

These cookies allow us to count visits and traffic sources, to measure and improve the performance of our site. They show us which pages are the most and least popular and how visitors move around the site so that we can improve our online products and services. We may log IP addresses (that is, the electronic addresses of computers connected to the internet) to analyse trends, administer the website, track users’ movements, and gather broad demographic information. If you do not allow these cookies we will not know when you have visited our site and will not be able to monitor its performance. These cookies are not essential to the website and we will always ask for your consent before placing these cookies. You can withdraw your consent at all times.

List of performance cookies

Purpose	Type of data collected	Cookie name	How long is the cookie stored?	Type of Cookie
Tracks your journey and behaviour on the website to provide us with insight to improve your onsite experience.	Universal Analytics Standard [8]	_ga	23 months	1st party context. Dropped by Google.
		_gid	1 Day	1st party context. Dropped by Google.
	Google Analytics Events/ DigitalData Event Mapper [8]	__utma, __utmc, __utmz, __utmb, __utmt	From a session to 23months	1st party context. Dropped by Google.
	Adobe Analytics  [9]	s_vnum, s_invisit	1 Day	1st party context. Dropped by Adobe.
		s_cc, s_ppv, s_tp, s_sq	Session	1st party context. Dropped by Adobe.
		s_vi_...	24 months	1st party context. Dropped by Adobe.
A tool to visualise visits to our website. The data is anonymous and helps us to improve your onsite experience.	Hotjar UX Tracking  [10]	_hjIncludedInSample, 1P_JAR	12 months	1st party context. Dropped by Hotjar.
This cookie provides insights on our marketing campaigns and helps us determine ad to registration conversion rates. If you register for an account with us, this cookie enables us to store the utm values (e.g. the relevant ad that brought you to our site and registration page) on your profile in our CRM system – this helps us to measure the effectiveness of our marketing campaigns and provides insights into how our ads are performing.	Custom UTM cookie created in Adobe Launch	utmsCookie	7 days	1st party context. Dropped by Adobe.

 

Cookies for personalisation

These cookies enable website’s enhanced functionality and personalization. They enable us to recognise your computer and greet you each time you visit our website without bothering you with a request to register or to log in. They may be set by us or by third parties whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly. These cookies are not essential to the website but enhance the experience for you. We will always ask for your consent before placing these cookies. You can withdraw your consent at all times.

List of personalisation cookies

Purpose	Type of data collected	Cookie name	How long is the cookie stored?	Type of cookie
To allow us to personalise your journey on our website by delivering you a different website experience.	Adobe Target [11]	mbox	2 Years	1st party context. Dropped by Adobe.
		__insp_targlpt	1 Year	1st party context. Dropped by Adobe.
		mboxEdgeCluster	1 Day	1st party context. Dropped by Adobe.
To allow us to personalise your experience on our website or allow us to send you tailored advertising/content on partner website or social media.	Adobe Audience Manager [12]	AMCV_97DFBD5E55AE87A97F000101%40AdobeOrg	2 Years	1st party context. Dropped by Adobe.
		aam_tnt	1 Month	1st party context. Dropped by Adobe.
		AMCVS_97DFBD5E55AE87A97F000101%40AdobeOrg	Session	1st party context. Dropped by Adobe.
		dextp, demdex, DST	6 Months	3rd Party Context. Dropped by Adobe.

 

Targeting cookies

These cookies may be set through our site by our advertising partners, to build a profile of your interests and to show you relevant adverts on other sites. They do not store directly personal information but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.

Our websites may also place cookies for third-party services such as social media, such as sharing or liking our content.

We do not provide any personal information to third parties that place cookies on our website. However, third parties may assume that users who interact with or click on a personalized ad or content displayed on our website fall within a group that the ad or content is directed towards. We do not have access to or control over cookies or other features that advertisers and third-party sites may use. The information practices of these third parties are not covered by our Privacy or Cookie policies. Please contact them directly for more information about their privacy practices.

These cookies are not essential to the website and we will always ask for your consent before placing these cookies. You can withdraw your consent at all times.

List of targeting cookies

Purpose	Type of data collected	Cookie name	How long is the cookie stored?	Type of cookie
Google ad pixel that will allow us to send you tailored advertising on partner websites based on your activity on our website.	DC - Global Site Tag [13]	IDE	12 months	1st and 3rd Party context. Dropped by Google.
Adwords global site ad pixel	AW - Global Site Tag [14]	APISID, SSID	24 Months	1st and 3rd Party context. Dropped by Google.
A Google ad pixel that will allow us to send you tailored advertising through google ads based on your behaviour on our website or exclude you from advertising	DC - Floodlight Tags [15]	ra1_sid, ra1_uid, ra1_pd_856719250, RA1balancer	12 Months	1st and 3rd Party context. Dropped by Google.
	Google Ads Global Site Tag	NID, SNID	12 months	1st and 3rd Party context. Dropped by Google.
A google tag that tracks conversions such as a form completion.	AW - Google Ads Conversion Code	GAPS	12 months	1st and 3rd Party context. Dropped by Google.
This cookie helps us see which adverts you’ve been shown and see how effective they are. You can opt-out on Facebook.	Facebook Pixel [16]	_fbp	Up to 28 days	1st Party context. Dropped by Facebook.

References and Links 

Below are links to our partners websites for details and preference centres

List of sites referenced[A8]

[1] Demdex privacy page and opt-out – https://www.adobe.com/uk/privacy.html
[2] LivePerson cookie definitions – http://www.liveperson.com/policies/use-of-cookies
[3] LivePerson privacy policy – https://policies.liveperson.com/privacy
[4] Tag Commander - https://github.com/TagCommander/pods/blob/master/TCPrivacy/README.md
[5] Gigya privacy policy - https://help.sap.com/viewer/8b8d6fffe113457094a17701f63e3d6a/GIGYA/en-US/414f36ba70b21014bbc5a10ce4041860.html?q=gigya%20privacy%20policy
[6] Add This privacy policy – http://www.addthis.com/privacy/privacy-policy
[7] Google/YouTube privacy policy – http://www.google.com/policies/privacy/
[8] Google Analytics policy – https://policies.google.com/technologies/cookies#types-of-cookies

[9] Adobe Analytics cookies -  https://marketing.adobe.com/resources/help/en_US/whitepapers/cookies/cookies_analytics.html
[10] Hotjar privacy policy - https://www.hotjar.com/legal/policies/privacy/
[11] Adobe Target cookies – https://marketing.adobe.com/resources/help/en_US/whitepapers/cookies/cookies_target.html
[12] Adobe Audience Manager cookies - https://marketing.adobe.com/resources/help/en_US/whitepapers/cookies/cookies_am.html
[13] Google Cookies Policy – http://www.google.com/policies/technologies/types/
[14] Google Adwords/DoubleClick - https://policies.google.com/technologies/types?hl=en
[15] Google Cookies Policy – http://www.google.com/policies/technologies/types/
[16] Facebook Ads preferences – https://www.facebook.com/ads/preferences/edit/

 

Your preferences

It’s possible to restrict or block cookies or even delete cookies that have already been placed on your device. If you do so, you may not be able to access certain parts of our website and we may think that you have never visited us before and will therefore show you the Cookie Notice again and ask for your consent in placing cookies.

Our website has a tool to help you to manage cookies.  This tool is located in the footer of every page, or by clicking here.

You can also restrict or block cookies by changing your browser’s settings. The configuration of each browser is different. It is described in the help menu of your browser, which will allow you to know how to change your wishes for cookies.

 Firefox: https://support.mozilla.org/en/kb/cookies-informations-sites-record 

• ✓ Click on the menu button and select "Options". 
• ✓ Select the "Privacy" panel. 
• ✓ Set the "Storage Rules" menu to "Use Custom Settings for History". 
• ✓ Clear the "Accept cookies" checkbox.  
• ✓ Any changes you have made will be automatically saved.   

Internet Explorer : https://support.microsoft.com/en-us/products/windows?os=windows-7  

• ✓ Click the Tools button, then click "Internet Options".  
• ✓ Click the "Privacy" tab, then under "Settings", move the cursor up to block all cookies or down to allow all cookies, then click OK.    

Google Chrome: https://support.google.com/chrome/answer/95647?hl=en  

• ✓ Select the Chrome menu icon.
• ✓ Select "Settings".
• ✓ At the bottom of the page, select "Show advanced settings".  
• ✓ In the "Privacy" section, select "Content Settings". 
• ✓ Select "Prohibit all sites from storing data".  
• ✓ Select OK. »

Safari: https://www.apple.com/legal/privacy/en-ww/cookies/  

• ✓ Click "Settings"> "Safari"> "Privacy"> "Cookies and Website Data"  
• ✓ Then select "always block".   

Opera: http://help.opera.com/Windows/10.20/en/cookies.html

How to contact us

If you have any questions, comments or complaints regarding cookies, please contact us via our contact us page.

You can also contact our Data Protection Officer directly via email at:  DPO.UKIE@danone.com.